About these terms
The website and platform are operated by Credovo Technologies Limited, a company registered in the Dubai International Financial Centre under licence number 11722. Our registered address and legal contact details are shown on this page. These terms apply to your use of the website and platform. If you do not agree to them, do not use the service.
Our role
Credovo Technologies Limited provides the technology platform and is not a lender. UK financial products are offered through Credovo UK Limited, company number 16788700, as described on our website. The identity and role of the relevant lender and other parties must be confirmed in your application and contractual documents.
These website terms are not a loan agreement, brokerage agreement or promise to provide finance. Any financial product is governed by its own terms. The regulatory status and protections applying to a particular product depend on that product and your circumstances; do not assume they apply solely because you use this platform.
Using an account
You must provide accurate, complete and up-to-date information, keep your sign-in credentials secure and tell us promptly if you suspect unauthorised access. When acting for a company or another applicant, you must have authority to do so and to provide their information.
You must not submit false documents, impersonate another person, access data without permission, interfere with the service, introduce malicious software or attempt to bypass security controls. We may restrict access where reasonably necessary to protect the service, investigate misuse or comply with law.
Applications and indicative figures
Rates, valuations, loan limits, fees and repayment figures shown before an offer are indicative and depend on the assumptions displayed. They may change following verification, valuation, underwriting or changes in rates. Automated property estimates are not a professional survey or a guarantee of market value.
Accepting indicative terms or a decision in principle records your intention to continue; it does not guarantee lending approval or commit a lender to advance funds. Review the final offer, fee details, repayment obligations and any security documents before entering a financial agreement.
If fees are added to a mortgage balance, they attract interest and are included in the loan-to-value assessment. Interest-only borrowing leaves capital to repay at the end. Where an illustration assumes a constant rate for the full term, actual costs can differ, especially after a fixed period or when a tracker rate changes.
Third-party services
Some steps use external providers, including identity checks, banking connections, property information, electronic signatures and legal services. Their terms and privacy notices may apply separately. Read the information presented before authorising access or sharing documents. We do not ask you to send your online-banking password to Credovo.
Website content and availability
Content is general information and is not personal financial, legal or tax advice. Obtain advice appropriate to your circumstances before making a commitment. You may use the website and its materials for your own legitimate application or authorised business purposes, but may not commercially redistribute our branding, software or content without permission.
We may update, maintain or suspend parts of the platform. We do not promise uninterrupted availability or that third-party information is always complete or current. Keep your own copies of important application and contractual records.
Responsibility and your legal rights
Each party remains responsible for its obligations under applicable law and any separate agreement. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, or removes mandatory rights you may have.
These terms do not replace the governing-law, dispute-resolution or liability provisions of a separate financial agreement. Mandatory laws and any rights to bring proceedings in a competent court continue to apply.
Questions, complaints and updates
Contact [email protected] for questions about these terms or use the Complaints page to raise a concern. We may revise these terms as the service changes. The date at the top identifies the current version; changes do not by themselves amend a separate signed financial agreement.